Shipping & Returns


Shipping and Processing Time
I will ship your item as soon as possible. The time I need to prepare an order for shipping varies. For details, see individual items where shipping time is listed. Items are shipped via USPS, FedEx, and UPS. Shipping costs are free to domestic buyers, unless otherwise noted and/or discussed during commission agreement. Larger pieces are shipped via UPS or FedEx Freight. Please note, I am not responsible for shipping delays.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns
I do not accept returns or exchanges, but please contact me at carolineadrienneart@gmail.com with any questions or concerns. Items sent back to me without first requesting a return will not be accepted. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. Custom commissioned pieces are final sale and not returnable.
Refunds
Should you be granted a refund, I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.